Course Information

This course is especially designed to provide you with the knowledge that is essential to supervision and teach you about the key role that supervisors play in today’s organizations. In most organizations it is recognized that a supervisory job is demanding and exacting. Success or failure of an entire organization is often conditioned by competency at the supervisory level. This course attempts to present and discuss those things that are essential to being a successful supervisor. It is designed to meet the special needs of a person aspiring to a supervisory role and the practicing supervisor. The course is applicable to all types of supervisory jobs whether in manufacturing, service, or not-for-profit organizations. For the potential supervisor, the course affords a concise but complete presentation to, and acquaintance with, many of the problems that may be confronted. For the experienced supervisor, the material provides an overall review, a broadening of supervisory horizons, and a kindling of new and fresh thinking in the supervisory area.

• Identify the titles, roles and skillsets of supervisors.
• Recognize different decision-making processes and the beneficial aspects of each.
• Recognize examples of how to improve work objectives and understand the concept of management by objectives (MBO).
• Recognize the planning process and the supervisor’s role in planning.
• Identify the rationale behind organizational structure and recognize how roles and individuals interact within the structure.
• Recognize ways to improve communication within the organization.
• Recognize different motivation theories and strategies.
• Identify examples of training experiences.
• Recognize the steps necessary to improve team productivity.
• Identify ways to help counsel employees and recognize the value and attributes of performance appraisals.
• Identify the root cause of absenteeism and tardiness problems.
• Recognize the effects of conflicts within an organization.
• Identify the regulations and the enforcement policies governing diverse groups.
• Recognize different methods for confronting problem employees.
• Identify the elements within a labor contract and recognize how to minimize labor grievances.
• Recognize the reasons for disciplinary action and the disciplinary steps a supervisor can take.
• Identify typical cost categories and cost reduction strategies.
• Identify unsafe conditions in the physical environment and ways to help prevent accidents.
• Identify different ethical standards and elements of organization politics.
• Identify ways to establish good work habits and improve time usage.
• Identify self-development programs for career advancement.