Please scroll through the tabs below to find answers to frequently asked questions. If you cannot find your question below, please check out our other, subject-specific support pages above, or send a ticket to one of our Customer Care Representatives.
Our $149 subscription includes every course on our website (except ethics courses). Subscriptions provide a high-value way to complete your CPE. You can review the subscription details on the Subscriptions page. Once you purchase a subscription, you can take all of the courses in the subscription as many times as you'd like. All course material, grading and certificates are included. Subscription renewals receive a 15% discount if renewed prior to the subscription expiration date. The individual course prices listed in the course catalog do not apply to subscription holders. Please note: Ethics courses are not included in a subscription.
All states accept our CPE courses. Please select our Accreditation or State Licensing Requirements pages for more information on state requirements.
The prices listed next to the courses are the prices for purchasing an individual course. If you buy a subscription, you can ignore the price for any course that is in your subscription. The word 'Included' will be in the price column of any course in your subscription. Note: Ethics courses are not included in the subscription except for the Enrolled Agent ethics.
Course material includes PDF files (course books) and online grading of review questions and final exams (lessons). The books and the final exam can be printed for off-line review, but the student must return to the website to answer and grade the final exam. All course material, grading and certificates necessary to complete the course are included. Most courses will have 5 final exam questions per CPE credit, although this can vary slightly. There will also be 3-5 review questions per CPE credit.
Yes, they are optional. The system will provide answers to review questions so you can easily see which answers were wrong and why. Review questions are not graded. Please note: You will not see the answers to the final exam questions until you successfully pass the final exam. This normally requires a score of 70 percent.
Our courses are interactive self-study courses, and accepted by states that require 'interactive' self-study courses.
Yes. The books are PDF files which can be viewed in the browser and the grading is also compatible with the iPad Safari and Kindle browsers.
All courses include review questions and final exams, and the grading is online. Once you have selected a course, it will appear in your My Account page. By clicking on the course name, you can access the course materials, review questions and final exams. The review questions are optional. After completing the final exam successfully, you can view and print the course certificate. You may take the exam as many times as it takes in order to pass successfully. Once you do pass, you will see any incorrect answers in red, with the correct answer in green.
Yes, you can print out the final exam. Many customers like to check off the final exam questions as they read through the course material. You can then enter the final exam answers on the website for grading.
Please contact us about name changes using the Contact Us form. If you can sign into your account, you can change the email address by clicking the 'Change Profile' button. If you are not able to sign into your account because you have forgotten the password and cannot access the email address, please contact us using the 'Contact Us' form or email us to change your email address.
Absolutely. If you do not successfully meet the minimum score, you can retake the exam as many times as you want. Most final exams require a 70%. (CA Reg Review requires 90%.)
Companies and CPA groups will receive volume discounts for taking courses or subscribing to MasterCPE. Discounts start for groups with as few as 5 members, range from 10% to 25+%. Please use the Contact Us form to contact MasterCPE about purchasing a group plan.
You may save your answers at any time and return later to complete the lesson or final exam. Simply save the lesson you are working on, and you may return to your My Account page at any time to select and complete the course.
Once you complete a course, go to the My Account page. In the Completed Courses section, you will see the course name along with a link to view/print the certificate. You may always come back and log into your account to print another copy. MasterCPE will keep a copy of your certificate for 5 years.
Once you log into your account, you can access the course materials.
If you purchase an individual course, you will have 12 months to complete it. If you take a course as part of a subscription, the expiration date is determined by the expiration date of your subscription. Most subscriptions expire 12 months after the purchase date.
If you do not complete the course by the expiration date, the course will expire. In most instances, a course is good for 12 months. The date listed is the expiration date. You can delete the course from your My Account page by clicking the delete icon.
If you are unhappy with our products for any reason, please contact our customer service and we will provide a 100% money back guarantee for all courses purchased within 90 days. However, we cannot provide refunds once a course has been completed and you have received the course certificate. If you have purchased a subscription, we will provide the difference between the original subscription price and the individual price of any courses completed.
MasterCPE uses PayPal to process all the credit card transactions, so you can be sure that leading edge technology is being used to protect your transaction and information. MasterCPE does not retain any of your credit card information on our servers. Furthermore, all confidential information is transmitted using encrypted SSL technology to secure the link.
From the My Account page, click on the Order History button. You will see all of your MasterCPE transactions. If you click on the Receipt button, you can view and print a specific receipt.
An individual subscription cannot be shared. However, MasterCPE will provide discounts to groups or companies. Contact using the Contact Us form to sign up.
Every course except ethics courses are included in a subscription. If a course has 'Buy' instead of 'Take' next to it, and it is not an ethics course, please log out of your account and log back in. You may need to refresh your browser by clicking CTRL+F5. This will reload the latest information from our website.
Yes, you can take courses in accounting and auditing, management, computer science, mathematics, economics, business law, and finance for the CIA certificate.
We normally submit the EA courses to the IRS within 7 days of the beginning of the next month.Your PTIN number must be in your profile. After 7 days, if you don't think your courses were submitted properly, please send an email to support at MasterCPE, providing your PTIN number and the courses you want to submit for credit. NOTE: EAs can only get credit for courses that have the EA profession listed in the course catalog - these are the tax courses and the Ethics for EA course.
Yes. Please just select the CPA designation during registration - it is for informational purposes only.
If you believe that the answer you entered on the final exam changed, this is usually from two problems. First, sometimes Internet Explorer will hold onto old form data. The easiest solution is to just use a different browser, like Chrome or Firefox. The second problem seen is when someone uses the cursor up/down keys when completing the final exam. The selected answer will change when the cursor key is pressed, and the cursor keys should be avoided. Please use the mouse to navigate and select final exam answers.
The problem is usually with the SmartScreen feature in Internet Explorer. The easiest solution is to sign in using a different browser, like Chrome or Firefox, and the course should download correctly. The other solution is select 'Settings' within Internet Explorer, then 'Safety', and then turn off Windows Defender SmartScreen.