Description:
This course covers pervasive topics concerning quality management systems, such as total quality management (TQM), benchmarking, and the ISO standards. A pervasive consideration is the pursuit of quality in all aspects of the organization's activities. Benchmarking and TQM are aspects of the modern approach to quality. Quality management has been recognized by the International Organization for Standardization, which has issued quality assurance standards.

Delivery Method:

Level: Overview

Prerequisites: None

Advanced Preparation: None

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Author: Delta Publishing

Category: Business Management and Organization

Field of Study: Management Services

Passing Score: 70%

Publication Date: 02/28/2019

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Objectives:
1. Identify the different between quality of design and quality of conformance.
2. Recognize major components of Total Quality Management (TQM).
3. Identify the different types of quality costs.
4. Recognize major quality standards and different techniques for measuring quality.
5. Recognize the benefits and characteristics of a benchmarking program to improve overall quality.

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NASBA: Yes

QAS: Yes

CPA: Suitable for all CPAs

IRS: No IRS credit for Enrolled Agents.